No matter which airline you choose for your travel, there will be some things you need to do before you buy your Turkish or foreign ticket.. Namely; You must read the flight ticket cancellation, flight ticket refund and change conditions of the ticket you will buy.. Although different categorizations are usually made in different companies, cancellation and refund transactions cannot be made when purchased from the tickets expressed as ‘Promotion’..
On the other hand, cancellation, flight ticket refund and change transactions can be made in flexible tickets, apart from taxes.. Cancellation-refund and change conditions may vary for tickets issued online, through websites or mobile sites or sales offices.. For this reason, you can make transactions at least 2 hours before your flight time in processes that include cancellations and refunds.
We have 3 different categories for the tickets sold.. The first of these is Promotion-Economy and Business Class.. No cancellations, refunds or changes can be made after the purchase of promotional tickets.. Because these tickets are within the scope of tickets issued by airline companies for a limited number of seats.. Apart from this, promotional tickets can usually be paid 1 month in advance.. For this reason, they are in demand and have reasonable prices.. When you buy Economy and Business Class tickets, you can request cancellations and refunds to call centers.
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About Cancellation and Refunds
In case of refund/change/cancellation/ transactions due to special reasons, refund deduction or penalty can be made within the scope of the contract while purchasing an online ticket.. In such cases, you should contact the airline you will travel with and create a request so that you do not suffer any grievances.. If your cancellation and flight ticket refund processes are done properly, only service fee deductions can be taken.. If there is less than 12 hours left, a penalized transaction fee may also be charged.. In some cases, ticket exchanges may cost more than refunds or buying a new ticket.. In this case, how much of the returned ticket can be refunded?
First of all, this process may differ depending on why the ticket refund is requested.. If the ticket is returned at least 1 day before the flight in accordance with the law, the following applies. In this case, the passenger can get all his money back, except for the service fees.. For this reason, it is necessary to consider all alternatives before making a decision.. Airline companies may not refund all of your money, especially when processes such as ticket exchanges or refunds sold with the campaign are carried out.. Of course, this varies for high-class tickets and can advance the penalty deductions within a more reasonable extra discount.
Is there a refund or cancellation of tickets for the missed flight?
Is there a refund if the plane has taken off? If you miss a flight, there are usually no refunds available.. In addition, if there will be a refund process, a large amount of fine is imposed.. Therefore, in case of delay, it is useful to inform the airline company as soon as possible.. Because, if you inform, the ticket can be refunded until the flight and you can get some of your money back.. Airline companies consider it as if it is not registered if the flight is late.. If the registration process has ended even though there is time for the flight, no refunds can be made.
Airline companies’ return and exchange transactions for each ticket within the scope of travel are evaluated separately.. For example; In case your visa is not issued or if you get sick, airline companies may request some documents from embassies, especially the health board.. For this reason, it is necessary to carefully read the terms and conditions of return / cancellation / exchange before purchasing.. If you are not sure about the date and time of the flight, it is better to choose the tickets that are sold under flexible exchange conditions.
What Are Your Rights?
If you have valid documents and you have not been accepted to the flight despite arriving at the flight point on time, you have the following rights within your passenger rights; return it and take it to the travel starting point free of charge.
- Can make a route change on the next date it deems appropriate, within similar transportation conditions.
- Change of the route of the final destination.
Passengers are denied boarding against their will;
- Air ticket change fee
- Rights of compensation
- Right to change route
- Request accommodation and transportation
- Hab
They have rights such as catering.
The air transport operator performing the flight has to pay 100 Euros for domestic flights.. For international flights, the amount of the planned route from 200 Euros to 600 Euros, depending on the distance, must be paid in Turkish lira.. Hot and cold beverage service is provided for delays between 2 and 3 hours.. In case of delays between 3 and 5 hours, hot and cold drinks as well as breakfast or meal service must be provided.
Transportation service between the airport and the accommodation. , e-mail and fax services without time restrictions are also within the scope of passenger rights.
Passengers who are not informed of the cancellation of the planned departure time 1 week before, have the right to receive compensation unless they are requested to change their route.
in case of delay; It is responsible for the communication and catering services of the passengers from the departure time of the air transport operator whose flight is operated.. If the delay is within a period of at least 5 hours, the passenger has the right to request his/her fee within the scope of the flight ticket refund.. If the delay is still 5 hours, passengers can request to be taken to the starting route of their travel free of charge.
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Passengers have the right to accommodation and transportation during the expected departure times, before and during the days after departure.
Apart from the service for which passengers buy tickets If placed in a service class, they have the following rights;
- For 1500 kilometers or short-term flights, 30% of the ticket price is paid to the passenger in addition to the difference in the ticket price. In addition to the refund, 50% of the fare is paid to the passenger. Within the scope of flights of 3500 kilometers and longer, 75% of the fare is paid to the passenger in addition to the refund of the ticket difference. It cannot demand any additional payment if it is placed within its scope.
- The specified rights of the passengers cannot be limited in any way.. If the opposite occurs, passengers are entitled to take legal action.. Persons with limited mobility and their companions have the right to receive special services in case of being denied boarding or cancellation.. Air transport operator is obliged to inform passengers about alternative means of transportation in case of cancellation of flights.
change of air ticket